Treat you with respect,

Tell you the truth,

Give you our very best attention,

Listen carefully to your needs,

Help create the "time of your life",

Return your calls promptly,

Answer all your questions,

Go the extra mile,

Give you exceptional value,

Offer you a fair price,

Show up early,

Play your musical requests,

Behave professionally at all times,

Treat you and your guests courteously,

Work harmoniously with your caterer, photographer and other service providers,

Serve you with cheer and enthusiasm,

Deliver a top quality service -- guaranteed, or your money back!

Complain,

Make excuses,

Change arrangements without your approval,

Alter the agreed price,

Include extra or "hidden" costs,

Drink alcohol or smoke,

"Hit" on your guests,

Use bad language,

Offend you or your guests,

Overbook and hire outside help,

Have a bad attitude.